Customer service

Customer care made easy. Emails, DMs, and chats, with warmth and your brand’s touch. giving your community the VIP experience they deserve.

Overview

Your customers are the heart of your business, but managing every message, question, and enquiry can quickly become overwhelming.

My customer service support package helps pet brands deliver the thoughtful, personal experience their customers expect, while giving founders back the time to focus on growing their business.

From managing inboxes and responding to customer enquiries, to handling order updates and ensuring every interaction feels aligned with your brand voice, I become an extension of your team behind the scenes.

With a genuine understanding of pet parents and the emotional connection they have with their animals, I make sure your customers feel heard, valued, and cared for at every touchpoint.

Because great customer service isn’t just about solving problems, it’s about building trust, loyalty, and a community that keeps coming back.

Our packages

Perfect for brands needing support managing customer conversations across social media.
Includes:
- Direct message management across all social media platforms
- Handling customer enquiries and concerns via social media
- Clear, warm, and professional customer communication
- Weekly (or as required) feedback on customer insights, trends, and opportunities to improve the customer experience
Ideal for brands looking for a more complete customer care solution across social media and email.
Includes everything in Bronze, plus:
- Customer enquiry and complaint management via email
- Support managing customer conversations across multiple touchpoints
- Regular customer feedback insights to help improve products and experiences
Designed for growing brands wanting a fully supported customer experience.
Includes everything in Silver, plus:
- Creating, updating, and managing FAQs
- Posting important business updates via social media stories
- Proactive support to improve customer communication and streamline the customer journey

Package selection will also be assessed based on demand and time requirement. Bespoke packages also available following an initial discovery call.

Create your package

Social media management

“Katharine has been an absolute game-changer for Kissamo over the last year, especially in elevating our content creation. She is the definition of professional and consistently delivers on time, but her real magic is the initiative she takes to suggest smarter workflows and fresh creative ideas. She shows genuine care and treats Kissamo like her own business, showing a level of ownership that is hard to find. Her support has finally given me the mental bandwidth to step away from the daily content grind and focus on high-level scaling. For any fellow business owner looking for a skilled, reliable VA who is truly invested in your brand’s heart, I cannot recommend Katharine enough.”

Kissamo