UGC

An outdoor-loving dog mum who loves sharing her dogs’ lives with the world. From paddle boarding to hiking, and everything in between, we’re always chasing fresh air and new adventures.

Together, we create fun, relatable, and totally unserious content, capturing the little moments of everyday life as.

Overview

Your customers are the heart of your business, but managing every message, question, and enquiry can quickly become overwhelming.

My customer service support package helps pet brands deliver the thoughtful, personal experience their customers expect, while giving founders back the time to focus on growing their business.

From managing inboxes and responding to customer enquiries, to handling order updates and ensuring every interaction feels aligned with your brand voice, I become an extension of your team behind the scenes.

With a genuine understanding of pet parents and the emotional connection they have with their animals, I make sure your customers feel heard, valued, and cared for at every touchpoint.

Because great customer service isn’t just about solving problems, it’s about building trust, loyalty, and a community that keeps coming back.

Our packages

I capture real life moments with products we genuinely believe in. Making a quick buck isn’t our style. That’s why we only collaborate with brands we truly love and feature products we actually use.
This means you get more than a quick pose or forced placement. You get honest, natural content that feels lived-in, trustworthy, and real, because it is.
Not all “dog-friendly” accommodation actually shows dogs in their marketing or listings - which means they’re often overlooked by dog parents. I want to help change that.
As natural explorers who love discovering new, dog-friendly places, we feel incredibly privileged to share the gems we visit. I create authentic, natural content that shows what staying with a dog really looks like and helping your space connect with the right guests.
We capture the beauty of the space you’ve created - not just at surface level. Our content goes beyond aesthetics to show how your accommodation feels.
By creating warm, story-driven visuals, we help prospective guests picture themselves there, imagine their stay, and feel emotionally connected before they even book.

Rates available on request

Create your package

Social media management

“Katharine has been an absolute game-changer for Kissamo over the last year, especially in elevating our content creation. She is the definition of professional and consistently delivers on time, but her real magic is the initiative she takes to suggest smarter workflows and fresh creative ideas. She shows genuine care and treats Kissamo like her own business, showing a level of ownership that is hard to find. Her support has finally given me the mental bandwidth to step away from the daily content grind and focus on high-level scaling. For any fellow business owner looking for a skilled, reliable VA who is truly invested in your brand’s heart, I cannot recommend Katharine enough.”

Kissamo